FAQs

What is your return policy?
We offer a 30-day return policy for unused items in their original condition. Please ensure the tags are attached and the item is in its original packaging.

How do I return an item?
To initiate a return, visit our Returns Center at zoottriathlonsuit.com. Follow the instructions to generate a return label and send your item back to us.

Do you offer exchanges?
Yes, we offer exchanges for a different size or color, subject to availability. Visit zoottriathlonsuit.com to process your exchange request.

How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. Expedited shipping options are available at checkout.

Do you ship internationally?
Currently, we only ship within the United States.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your order directly on our website.

What if my item is defective?
If you receive a defective item, contact our support team for assistance. We’ll help you with a replacement or refund.

Do you offer discounts or promotions?
Yes! Check our website regularly for exclusive deals and promotions.

How do I care for my gear?
Follow the care instructions on the product label. Most items can be machine washed in cold water and air-dried for best results.

Where can I find sizing charts?
Sizing charts are available on each product page to help you find the perfect fit.

Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible.

Do you have a warranty?
Some products come with a limited warranty. Check the product details for specific warranty information.

How do I contact customer service?
For any questions, visit our Help Center at zoottriathlonsuit.com.

Are your products ethically made?
We are committed to ethical manufacturing and sustainable practices. Learn more on our website.

Do you offer gift cards?
Yes! Gift cards are available for purchase online and can be used on all products.

What if my order is lost or stolen?
If your order doesn’t arrive, contact us for assistance. We’ll help resolve the issue promptly.

Can I order by phone?
Currently, all orders must be placed online through our website.

Do you have a loyalty program?
Yes! Join our loyalty program to earn points on every purchase. Sign up at zoottriathlonsuit.com.

How do I update my account information?
Log in to your account on our website to update your details anytime.

What’s your privacy policy?
Your privacy is important to us. Read our full privacy policy on our website.

Still have questions?
Visit our Help Center at zoottriathlonsuit.com for more information.